FAQ

How can I contact Lunamoon?

You can email us at business@lunamoon.ae or on whatsApp on (+971)564256317 where our customer service team will be happy to help you with whatever you need!

Where do you ship from?

We ship from UAE.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard) and Apple pay, we accept cash on delivery as well .

When will my order be processed?

All orders are handled and shipped from our warehouse. During holidays and sale seasons, additional processing time may be required. We process orders between Monday and Saturday, and orders are shipped as soon as possible, depending on your order type (ready-made or customized) and your location.

How long will it take to receive my order?

Estimated to be delivered within 10 - 12 days in UAE

Estimated to be delivered within 12 - 15 days outside UAE

 

How do I return an item?

Quality Guarantee

At LUNAMOON, we strive to ensure your satisfaction with every purchase. We take pride in the quality of our sewing and the premium fabrics we use. Our products are crafted with care to meet our high standards. If you experience any issues with the quality of the sewing or fabric, we offer a hassle-free return policy. Simply contact us on business@lunamoon.ae , and we’ll be happy to assist you with a return or exchange. we offer a hassle-free exchange policy and Return.